Are we witnessing the beginning of two-tier customer service?
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BA falls below budget airlines in passenger satisfaction rankings
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Ryanair's bid to mock BA over flight that landed in Scotland not Germany backfires | Daily Mail Online
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BA couldn't care less, passenger claims after luggage mishaps | Express & Star
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British Airways on Twitter: "@keithhardie Hi Keith, what problem are you having? Also, which device are you using? Jools" / Twitter
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British Airways could face £100m compensation bill over IT meltdown | British Airways | The Guardian
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