![The Service Profit Chain | Book by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett | Official Publisher Page | Simon & Schuster The Service Profit Chain | Book by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett | Official Publisher Page | Simon & Schuster](https://d28hgpri8am2if.cloudfront.net/book_images/cvr9780684832562_9780684832562_lg.jpg)
The Service Profit Chain | Book by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett | Official Publisher Page | Simon & Schuster
What matters most in the service-profit chain? An empirical test in a restaurant company | Emerald Insight
![Service-Profit Chain: Hoe winstgevendheid en groei voortkomen uit klant- en medewerkertevredenheid | ISA Training Service-Profit Chain: Hoe winstgevendheid en groei voortkomen uit klant- en medewerkertevredenheid | ISA Training](https://isatraining.nl/assets/Uploads/_resampled/ResizedImage600267-Service-profit-chain-2.jpg)
Service-Profit Chain: Hoe winstgevendheid en groei voortkomen uit klant- en medewerkertevredenheid | ISA Training
![Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops - ScienceDirect Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops - ScienceDirect](https://ars.els-cdn.com/content/image/1-s2.0-S0022435912000048-fx1.jpg)
Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops - ScienceDirect
![Fig2: Service Profit Chain (Heskett et al,. 1994 Harvard Business Review) | Download Scientific Diagram Fig2: Service Profit Chain (Heskett et al,. 1994 Harvard Business Review) | Download Scientific Diagram](https://www.researchgate.net/publication/263084810/figure/fig2/AS:451961540616193@1484767436287/Fig2-Service-Profit-Chain-Heskett-et-al-1994-Harvard-Business-Review.png)